Delivery Updates
PLEASE NOTE:
Our despatch times are longer than usually, taking up to 7 working days for orders to be despatched.*
Our warehouse team are doing all they can to get your orders out as soon as possible. We thank you for your understanding.
*working days are mon to friday only.
Delivery Information
Our warehouse is open Mon-Fri (excluding all UK bank holidays).
UK Mainland
All mainland UK delivery (England/Scotland/Wales) is by courier and a signature is required.
(UK) Standard delivery (DHL within 3-5 working days) – Over £50 FREE | Under £50 charged at £4.95.
(UK) Next Working Day Service - £10.00. Must be ordered before 2pm**
We offer FREE delivery on all orders of fragrance samples.+
**Our warehouse is open Mon-Fri (excluding all UK bank holidays). If you order next working day at the weekend (or after 2pm on Friday) you will receive your order on Tues the following week. If you order next day on a UK bank holiday, you will receive the Wednesday the following week. This service is not available for personalisation
+ all Sample only orders are sent by Royal Mail - allow 3-6 working days for delivery
Please Note: If you use a discount code which brings your order below the free delivery threshold, you will be charged for shipping. Please ensure your order after discount is above the free delivery threshold to qualify for it.
UK Non-mainland
All non-mainland UK delivery (N. Ireland/Channel Islands) is by courier and a signature is required.
N. Ireland/ Channel Islands/ Scottish Islands (DHL Express 2-3 Working Day Service) - Over £150 free | Under £150 charged at £15.00
We offer FREE delivery on all orders of fragrance samples+.
+ all Sample only orders are sent by Royal Mail - allow 3-6 working days for delivery.
Europe
All EU & European delivery is by courier and a signature is required. We also need a valid phone number to dispatch via DHL.
Central Europe (DHL Standard 4-6 Working Day Service) - Over £150 free | Under £150 charged at £20.00
Non EU/ Eastern/ Southern Europe (DHL Standard 4-6 Working Day Service) - Over £150 free | Under £150 charged at £20.00
Rest of World
All Rest of World delivery is by courier and a signature is required. We also need a valid phone number to dispatch via DHL.
The America's (DHL Express 4-6 Working Day Service) - Over £150 Free | Under £150 charged at £30.00
Asia/ Australia (DHL Express 4-6 Working Day Service) - Over £150 Free | Under £150 charged at £31.00
Please note: If you use a discount code which brings your order below the free delivery threshold, you will be charged for shipping. Please ensure your order after discount is above the free delivery threshold to qualify for it.
Please note that working days for us are monday - friday and do not include national uk bank holidays. if you order next day at the weekend, you will receive this the following tuesday.
Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item has been delivered, risk of damage to, or loss of the item passes to you.