Returns

We hope you love your True Grace purchase, but if you want to request a refund, please find all the relevant details below.

The Returns Policy is for goods purchased on the website or over the telephone. We will only refund or exchange unused home fragrance products if they are returned to us in their original packaging and in a re-saleable condition. We hope that you will be pleased with your order. If you have any problems, please notify us by email at enquiries@truegrace.com, within 14 days of receipt of your order and returned to us within 28 days of purchase. 

If you would prefer to send a letter, correspondence should be sent to Arco England Ltd, Crusader Park, Roman Way, Warminster, Wiltshire, BA12 8SP.

If you return items for reasons other than defects in the goods, or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped and boxed securely and for your protection, we recommend that you obtain a 'certificate of postage' from the Post Office, as we cannot accept liability for goods lost in transit. Replacement goods will be sent to you free of additional postage and packaging costs using our standard delivery tariff.

If you wish to return an item that you have received as a gift due to faults with the product, please note that we are unable to offer a refund to you. We can, however, make a refund directly to the person who has purchased the gift originally and if this was purchased from our website or factory store. If this is not suitable, we will be able to offer you an exchange for the faulty product. Once your return has arrived with us, please allow up to 3 - 5 working days for the refund to be processed into your bank account. Please email us at enquiries@truegrace.com ahead of returning any item with photographs of the issue. 

All returns should be sent to;
Arco England Ltd
Crusader Park
Roman Way
Warminster
Wiltshire
BA12 8SP

Please note that if you have purchased your products via one of our stockists, you will need to arrange your return or exchange of the item(s) with them directly. If you received a free gift with your order, you should return this to us also.